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RIGHT TO REPAIR

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 3:00PM
    Sat Closed
  • Sun Closed

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.



What People Say About Us


  • -Mark H.

    I've had Tim (ASE Master Technician) and Nate work on my vehicles and they've always done great work at reasonable prices. Before I recently traded my old Pontiac Vibe in to the dealer, I had these guys get everything in tip top condition and Kocourek gave me a really good price. When my son was up here visiting, the heat shield bracket to the muffler had come loose and was making a terrible noise. These guys knew exactly what it was, got it up on the lift and 10 minutes later, finished. $10 bucks. All without an appointment. I've seen big rigs in there, so they know what they're doing. Highly recommended.


  • -Trevor H.

    These guys run a tight ship and are very professional. They obviously have years of experience. Their customer service is fantastic and I would recommend them to anyone who needs there car worked on!


  • -Nick P.

    This is easily the best auto service within Marathon county, and I've been everywhere. The customer service is on par with a 5 star resort and hotel. Also when shopping around for the lowest price on a job or repair, this place always maintains the best price.


  • -Brad C.

    This is my go-to auto service center. They're reasonably priced, offer quality service, and most of all, they're honest.


  • -Jonathan K.

    West side auto has provided me excellent service time and time again...I couldn't be happier about their quality of work, great customer service, helpful attitude, and competitive pricing. I would recommend this shop above any others.


  • -Brett Y.

    This auto shop is one I trust. They always provide me options with their recommendation along with answering the whys. Highly recommended!


  • -Kyle S.

    I brought my Mercedes into West Side for the first time and they did a great job diagnosing and addressing my issue in a timely and professional manner. Staff is extremely accomodative and friendly as well as seemingly immensely knowledgeable. I no longer live in Wausau but if I did West Side Automotive would be my 'go to' shop for automotive-related repairs. Highly recommended.


  • -Samantha P.

    Excellent service. We're not from the area, had some trouble on Hwy 29 and Tim got us back on the road within the hour!


  • -Lori S.

    I was on my way home to Madison when handling problems with my car started. Even though it was Friday, and snowing, Tim got me in right away. I was back on the road in short order. The price was very reasonable and they also have the best waiting area I've experienced! Thank you very much!


  • -Lisa S.

    Tim & the guys are always so helpful and knowledgeable!! The prices are reasonable and my vehicles are taken care of in a timely fashion- they have always tried to accommodate my needs. I recommend this repair shop to anyone and everyone!!


  • -Chris J.

    Best shop in Wausau. Honest, thorough, and high quality.


  • -Mark H.

    I've had Tim (ASE Master Technician) and Nate work on my vehicles and they've always done great work at reasonable prices. Before I recently traded my old Pontiac Vibe in to the dealer, I had these guys get everything in tip top condition and Kocourek gave me a really good price. When my son was up here visiting, the heat shield bracket to the muffler had come loose and was making a terrible noise. These guys knew exactly what it was, got it up on the lift and 10 minutes later, finished. $10 bucks. All without an appointment. I've seen big rigs in there, so they know what they're doing. Highly recommended.

Call us for service: 715-842-0300

ASE (Automotive Service Excellence)
AutoPlus
Wix Filters
Interstate Batteries
Amsoil
Monroe
  • Car Care Aware