Wausau, WI 54401 Our Code of Ethics

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

Mark H.

I've had Tim (ASE Master Technician) and Nate work on my vehicles and they've always done great work at reasonable prices. Before I recently traded my old Pontiac Vibe in to the dealer, I had these guys get everything in tip top condition and Kocourek gave me a really good price. When my son was up here visiting, the heat shield bracket to the muffler had come loose and was making a terrible noise. These guys knew exactly what it was, got it up on the lift and 10 minutes later, finished. $10 bucks. All without an appointment. I've seen big rigs in there, so they know what they're doing. Highly recommended.
Trevor H.

These guys run a tight ship and are very professional. They obviously have years of experience. Their customer service is fantastic and I would recommend them to anyone who needs there car worked on!

Nick P.

This is easily the best auto service within Marathon county, and I've been everywhere. The customer service is on par with a 5 star resort and hotel. Also when shopping around for the lowest price on a job or repair, this place always maintains the best price.
Brad C.

This is my go-to auto service center. They're reasonably priced, offer quality service, and most of all, they're honest.

Jonathan K.

West side auto has provided me excellent service time and time again...I couldn't be happier about their quality of work, great customer service, helpful attitude, and competitive pricing. I would recommend this shop above any others.
Brett Y.

This auto shop is one I trust. They always provide me options with their recommendation along with answering the whys. Highly recommended!

CODE OF ETHICS