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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 3:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

At West Side Automotive Service, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at West Side Automotive Service. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. AT West Side Automotive Service, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.


Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why West Side Automotive Service focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.


Extra Mile

At West Side Automotive Service, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 2008, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!


To learn more about the services we offer for your vehicle, call us at 715-842-0300 or email us.


What People Say About Us


  • -Mark H.

    I've had Tim (ASE Master Technician) and Nate work on my vehicles and they've always done great work at reasonable prices. Before I recently traded my old Pontiac Vibe in to the dealer, I had these guys get everything in tip top condition and Kocourek gave me a really good price. When my son was up here visiting, the heat shield bracket to the muffler had come loose and was making a terrible noise. These guys knew exactly what it was, got it up on the lift and 10 minutes later, finished. $10 bucks. All without an appointment. I've seen big rigs in there, so they know what they're doing. Highly recommended.


  • -Trevor H.

    These guys run a tight ship and are very professional. They obviously have years of experience. Their customer service is fantastic and I would recommend them to anyone who needs there car worked on!


  • -Nick P.

    This is easily the best auto service within Marathon county, and I've been everywhere. The customer service is on par with a 5 star resort and hotel. Also when shopping around for the lowest price on a job or repair, this place always maintains the best price.


  • -Brad C.

    This is my go-to auto service center. They're reasonably priced, offer quality service, and most of all, they're honest.


  • -Jonathan K.

    West side auto has provided me excellent service time and time again...I couldn't be happier about their quality of work, great customer service, helpful attitude, and competitive pricing. I would recommend this shop above any others.


  • -Brett Y.

    This auto shop is one I trust. They always provide me options with their recommendation along with answering the whys. Highly recommended!


  • -Kyle S.

    I brought my Mercedes into West Side for the first time and they did a great job diagnosing and addressing my issue in a timely and professional manner. Staff is extremely accomodative and friendly as well as seemingly immensely knowledgeable. I no longer live in Wausau but if I did West Side Automotive would be my 'go to' shop for automotive-related repairs. Highly recommended.


  • -Samantha P.

    Excellent service. We're not from the area, had some trouble on Hwy 29 and Tim got us back on the road within the hour!


  • -Lori S.

    I was on my way home to Madison when handling problems with my car started. Even though it was Friday, and snowing, Tim got me in right away. I was back on the road in short order. The price was very reasonable and they also have the best waiting area I've experienced! Thank you very much!


  • -Lisa S.

    Tim & the guys are always so helpful and knowledgeable!! The prices are reasonable and my vehicles are taken care of in a timely fashion- they have always tried to accommodate my needs. I recommend this repair shop to anyone and everyone!!


  • -Chris J.

    Best shop in Wausau. Honest, thorough, and high quality.


  • -Mark H.

    I've had Tim (ASE Master Technician) and Nate work on my vehicles and they've always done great work at reasonable prices. Before I recently traded my old Pontiac Vibe in to the dealer, I had these guys get everything in tip top condition and Kocourek gave me a really good price. When my son was up here visiting, the heat shield bracket to the muffler had come loose and was making a terrible noise. These guys knew exactly what it was, got it up on the lift and 10 minutes later, finished. $10 bucks. All without an appointment. I've seen big rigs in there, so they know what they're doing. Highly recommended.

Call us for service: 715-842-0300

ASE (Automotive Service Excellence)
AutoPlus
Wix Filters
Interstate Batteries
Amsoil
Monroe
  • Car Care Aware