Best Auto Repair, Wausau

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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:00PM
    Tue 7:30AM - 5:00PM
  • Wed 7:30AM - 5:00PM
    Thu 7:30AM - 5:00PM
  • Fri 7:30AM - 3:00PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Car Warranty Scams Questions and Answers

Q: Is there a car warranty scam?
A: Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line. Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

Q: What do I do if I fell for a car warranty scam?
A: There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

Q: Who is behind the auto warranty scam calls?
A: Regulators allege the fake auto warranty calls, which scam customers out of financial and personal information, originate from a ring run by Roy Cox Jr., Aaron Michael Jones and Sumco Panama companies.

Q: How do you check if your car warranty or vehicle insurance has really expired?
A: If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At West Side Automotive Service in Wausau

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What People Say About Us

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    I've had Tim (ASE Master Technician) and Nate work on my vehicles and they've always done great work at reasonable prices. Before I recently traded my old Pontiac Vibe in to the dealer, I had these guys get everything in tip top condition and Kocourek gave me a really good price. When my son was up here visiting, the heat shield bracket to the muffler had come loose and was making a terrible noise. These guys knew exactly what it was, got it up on the lift and 10 minutes later, finished. $10 bucks. All without an appointment. I've seen big rigs in there, so they know what they're doing. Highly recommended.

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    These guys run a tight ship and are very professional. They obviously have years of experience. Their customer service is fantastic and I would recommend them to anyone who needs there car worked on!

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    This is easily the best auto service within Marathon county, and I've been everywhere. The customer service is on par with a 5 star resort and hotel. Also when shopping around for the lowest price on a job or repair, this place always maintains the best price.

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    This is my go-to auto service center. They're reasonably priced, offer quality service, and most of all, they're honest.

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    West side auto has provided me excellent service time and time again...I couldn't be happier about their quality of work, great customer service, helpful attitude, and competitive pricing. I would recommend this shop above any others.

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    This auto shop is one I trust. They always provide me options with their recommendation along with answering the whys. Highly recommended!

Call us for service: 715-842-0300

ASE (Automotive Service Excellence)
Wix Filters
Interstate Batteries
Amsoil
Monroe
  • Car Care Aware